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Frequently Asked Questions

Get quick answers to common questions about Anytime Postage.

General Usage & Functionality

Technical & Installation

Pricing & Payment

Customization & Business Integration

Security & Compliance

Shipping & Delivery

Customer Support & Training

How do I send an envelope or letter?

Our kiosk makes sending envelopes and letters effortless! In the U.S., we provide an integrated USPS account for seamless postage. The kiosk prints a 4x6-inch label that can be affixed to your mail just like a traditional stamp.

How do I send a parcel?

Our intuitive touchscreen interface guides you through the process. Simply weigh your parcel using the built-in, certified scale (equipped with a ruler for accurate dimension input), print your shipping label, affix it to your package, and either drop it off or schedule a pickup—it's that easy!

Can I print a stamp?

While our kiosks print labels instead of traditional stamps, you can still purchase postage for any service that a stamp would cover.

Do I need an account to use the kiosk?

A software account is required to operate the kiosk. For external kiosks, customers do not need an account. For internal kiosks, we can configure access levels based on your needs.

What carriers are supported by the kiosk?

Our kiosk supports all carriers with an active API integration and an account. If you already work with specific couriers, we’ll ensure seamless integration during setup.

Can I schedule a pickup from the kiosk?

Pickup availability depends on your account settings. Some couriers may charge a fee for scheduled pickups—during onboarding, we’ll guide you through your options and ensure any applicable fees are handled appropriately.

Does the kiosk print customs forms for international shipping?

Yes! The kiosk prints customs forms on shipping labels when required. Alternatively, it can email the form for completion and separate printing if preferred.

Can I buy shipping insurance through the kiosk?

Yes, the kiosk can integrate with insurance providers, but availability depends on your chosen carrier and service options during onboarding.

Does the kiosk support return shipping labels?

Yes, you can generate and print return labels, though full returns processing is not currently integrated. If you're interested in handling returns through the kiosk, contact us at support@anytimepostage.com.

Does the kiosk support multiple languages?

Yes! Our kiosks are deployed globally in multiple languages. Users can select their preferred language at any time by tapping the globe icon on the interface.

What are the dimensions of the kiosk?

The kiosk measures 28” x 15” x 12” (70cm x 37cm x 30cm) and is designed as a compact, desktop-sized solution. Its small footprint allows for easy placement on counters or workstations, making it ideal for offices, retail spaces, and both customer-facing and back-office shipping operations.

Technical Specifications:
• Connectivity: Wi-Fi, LAN, or Cellular
• Power Requirements: 120V or 220V
• Label Size: 4” x 6” (10cm x 15cm) direct thermal labels
• Weight Capacity: 30 lbs (15 kg) or 70 lbs (30 kg)

How does the kiosk connect to the internet?

The kiosk connects via Wi-Fi, Ethernet, or Cellular Signal. For the most reliable performance, we recommend Ethernet to avoid potential Wi-Fi disruptions.

How does my system update?

Updates are handled remotely via an internet connection. As long as your kiosk is powered on and online, updates will apply automatically. If your kiosk is off during an update, it will install the next time it reboots.

What maintenance is required for the kiosk?

Our kiosks are designed for low maintenance and high durability. To maintain optimal performance, we recommend periodically wiping the touchscreen with a microfiber cloth, keeping parcels within the specified weight limit, and ensuring proper power input and storage conditions.

For technical issues or assistance, please contact our support team, and we'll be happy to help.

Do you provide installation services?

Our kiosks are designed to work out of the box with minimal setup. If you need assistance, we can arrange local IT support for installation at an additional fee.

What is the software license fee?

The software license ensures your kiosk stays up to date with the latest features and support. It is a monthly recurring fee that can be automatically deducted from your earnings. If your earnings don’t cover the full amount, the remaining balance will be billed.

Can I mark up the services on the kiosk?

Yes! You can apply a markup to discounted business rates, enabling you to generate revenue on each shipment.

How does payment work?

Shippers can pay at the kiosk using any major credit or debit card, or a corporate/member card through our payment system—either via a physical payment terminal or a mobile QR code.

For Anytime Postage system setups, payments are billed or settled on a monthly basis. Carrier payment terms may vary based on your individual agreements with each carrier.

Do you offer volume discounts for multiple kiosks?

Yes! We provide tiered discounts for bulk purchases. Visit our pricing page for details.

Can I add any courier accounts?

Yes! Our kiosks are able to integrate with most providers that offer an active API.

What accounts come with the kiosk?

The kiosk comes with a default account for kiosk operators, which may vary depending on the country. Additional courier accounts can be added based on your selected service providers.

Can I put my branding on the kiosk?

Yes! We can customize the on-screen branding with your logo. For a fully white-labeled kiosk (custom hardware colors and branding), contact our support team to discuss options.

What is the difference between in-house and customer kiosks?

• In-house Kiosk: Designed for company use, this unit connects to your accounts and is optimized for efficient internal shipping.

• Customer Kiosk: A customer-facing unit that allows you to sell postage and shipping services, accept card payments, and set markup rates for profitability. Both kiosk types can operate simultaneously.

Is the kiosk certified?

Yes! Our kiosks are certified in the USA, Canada, and Europe, with Australia coming soon.

Is the kiosk PCI-compliant for payments?

Yes, the kiosk’s payment solution is fully PCI-compliant, ensuring secure transactions.

Is customer data stored on the kiosk?

No, customer data is not stored on the kiosk. It remains secure and compliant with privacy regulations.

How long will my kiosk take to arrive?

Delivery typically takes up to 6 weeks, depending on location, shipping method, and production schedules. We are constantly working to reduce wait times and appreciate your patience.

Is there a warranty for the kiosk?

Yes, all kiosks come with a 12-month hardware warranty. Certain conditions may apply.

Who can I contact if I have questions?

• Existing customers: Contact us at support@anytimepostage.com.
• New customers: Visit our Contact Us page for inquiries.

Is training available for staff?

Yes! We provide training materials, videos, and documentation to help you and your staff get the most out of your kiosk.